Privacy Policy

1. Information We Collect

Account Information

• Email address
• Password (hashed and encrypted)

Studio Account Credentials

To provide our service, we collect and securely store your fitness studio login credentials. These credentials are encrypted using AES-256-GCM encryption (bank-level encryption) and are only used to access your studio's booking platform on your behalf to monitor class availability and book spots per your instructions.

Usage Information

• Class watch preferences and booking settings
• Classes you watch, book, or cancel
• Notification preferences
• Browser type, device information, and IP address
• Pages visited and features used

Payment Information

Payment information is processed and stored by Stripe, our payment processor. We do not store your full credit card details. We only store your credit balance and Stripe customer ID.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Waitlist Hero service
• Monitor fitness class availability on your behalf
• Send notifications about class availability changes
• Automatically book classes based on your preferences
• Process payments and manage your credit balance
• Communicate with you about your account, updates, and support
• Improve and optimize our service
• Prevent fraud and ensure security

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information with:

Service Providers

• Amazon Web Services (AWS): Hosts our infrastructure and stores your data securely
• Stripe: Processes payments
• Amazon SES: Sends email notifications

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Your studio credentials and tokens are encrypted using AES-256-GCM
• Secure Storage: All data is stored in AWS with enterprise-grade security
• HTTPS: All communications use encrypted connections
• Access Controls: Strict internal access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: All data is permanently deleted within 30 days of account deletion request
• Backup Data: Encrypted backups are retained for disaster recovery purposes

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Modify your account information at any time through Settings
• Delete: Request deletion of your account and all associated data
• Export: Request a copy of your data in a portable format
• Opt-out: Disable notifications or adjust communication preferences
• Disconnect: Remove your studio account connections and stored credentials at any time

To exercise these rights, contact us at support@waitlisthero.fit.

7. Cookies and Tracking

We use essential cookies and local storage to:

• Maintain your login session
• Remember your preferences
• Enable push notifications (if you opt in)
• Improve app performance

We do not use third-party advertising cookies or sell your data to advertisers.

8. Children's Privacy

Waitlist Hero is intended for use by adults 18 years or older. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

10. International Users

Waitlist Hero is operated in the United States. If you are accessing the Service from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice in the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@waitlisthero.fit

We will respond to privacy-related inquiries promptly.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.